This page is aimed at people directly affected by the Grenfell Tower fire.
It is for residents, friends, family and neighbours. It will be updated with the latest official information about how to get help.
People affected by the fire can go to the Assistance Centre, located at The Curve, No 10 Bard Road, Nottingdale, West London, W10 6TP.
The centre is open 10am to 8pm.
There are a range of services available, including:
- Housing support
- Emergency funds
- Health and social care services
What if I can’t get to the centre?
You can get advice and support by phoning the Red Cross support line, open 9am to 5pm, Monday to Friday.
What money is available?
The Government has announced that every household destroyed by the fire will receive a guaranteed £5,500 initial emergency payment from the £5 million discretionary fund.
This consists of a £500 cash payment and £5,000 delivered through the Department for Work and Pensions (DWP) into bank accounts, or similar, in a single payment. People affected should talk to their key worker or call the Red Cross support line on 0800 4589472 open 8am to 8pm.
The Red Cross launched the London Fire Relief Fund to help people in need after the fire at Grenfell Tower. The London Emergencies Trust (LET) will dispense the funds raised.
The fund has raised more than £5.75 million so far. Of this £2.4 million has been transferred to the LET which is making the grants to the most seriously affected people now.
Every family who lost someone in the Grenfell fire is to receive £20,000. Those who were hospitalised for more than six days will receive £10,000 and those who were in hospital for more than six hours will receive £3,500. There will be a further £10,000 fresh start grant to every family who has been made homeless.
So far the LET has awarded 76 grants totalling close to £1.5 million. A further 37 applications are currently undergoing checks.
This is the first tranche of money to be released – we are working with the LET to set out other future payments covering other circumstances
People who are eligible to receive these payments should call the Red Cross helpline on 0800 458 9472 (open 9am to 5pm, Monday to Friday) or talk to their key worker.
The LET is co-ordinating and distributing all of the funds raised by the Red Cross and other major Grenfell Tower appeals.
What about people without housing?
While the Red Cross has not been involved in accommodating individual residents, we understand that local emergency hotel accommodation has been offered to everyone who is known to the authorities. This includes people from Grenfell Tower, Grenfell Walk and the wider affected area.
Work is now taking place to assess the housing needs of all Grenfell Tower and Grenfell Walk families to identify longer-term accommodation in the Royal Borough of Kensington and Chelsea and neighbouring boroughs.
Any families or individuals, who have been affected and have not yet come forward, are being urged to do so. They should come to The Curve to receive help and advice or call the Red Cross helpline on 0800 4589472 (open 9am to 5pm, Monday to Friday).
What has the Red Cross been doing to help?
Our emergency response volunteers have been providing practical and emotional support since the early hours of Wednesday 14 June after the fire broke out.
They were at the Grenfell Community Assistance Centre, providing practical and emotional support. Red Cross volunteers have also been at a number of ‘Safe Spaces’, working with other community volunteers to help people who may be concerned about attending official support services. Some of our volunteers are supporting bereaved families.
Since the outbreak of the fire, we have deployed over 1,000 volunteers, who have supported over 1,700 people – this includes support through our support line, at the community assistance centre, at Safe Spaces and through outreach work.
We also launched ‘Shop for Grenfell‘ to help turn excess donated clothes into cash for people affected by the fire. This has so far raised £100,000. Every penny will go to victims of the fire via our London Fire Relief Fund.
How you can help
- Find out how you can help people affected by the Grenfell Tower fire.
- Please donate to the London Fire Relief Fund to support people affected by the fire.
- The Grenfell Assistance Centre has now moved to: The Curve, No 10 Bard Road, Nottingdale, West London, W10 6TP. People can access services and support provided by the response team from 10am to 8pm.
This blog was updated on 14 July and 11 August 2017