grenfell-fire-volunteer-6This page is aimed at people directly affected by the Grenfell Tower fire.

It is for residents, friends, family and neighbours. It will be updated with the latest official information about how to get help.

Grenfell Community Assistance Centre launched

People affected by the fire can go to the Grenfell Community Assistance Centre located at the Westway Sports Centre, Crowthorne Road, W10 6RP.

A new team is providing services and support around the clock – 24 hours a day.

There are a range of services available, including:

  • Housing needs
  • Emergency funds
  • Health and social care services
  • Food

Experienced British Red Cross volunteers will be part of the team providing advice and support at the centre.

What if I can’t get to the centre?

You can get advice and support by phoning the British Red Cross support line.


What if I’m concerned about a missing loved one?

If people are concerned about a missing friend or family member they should call the Casualty Bureau on 0800 0961 233. This is open 24 hours a day.

What about financial support?

Government support

The Government has announced that every household destroyed by the fire will receive a guaranteed £5,500 initial emergency payment from the £5 million discretionary fund.

This will consist of a £500 cash payment and £5,000 delivered through the Department for Work and Pensions (DWP) into bank accounts, or similar, in a single payment.

Known residents of Grenfell Tower have been given a letter by the DWP explaining how to access this funding. Those with this letter can now take it to the Post Office on Portobello Road to access the £500 emergency cash grant and make arrangements for the larger £5,000 grant.

Those who have not yet received their letter can collect it from the assistance centre located at the Westway Sports Centre.

These cash grants are no longer being provided at the assistance centre. People can visit the Post Office on Portobello Road instead. However, general funding advice is still available at the centre.

Other funding

As of 23 June, three major funds set up to help the people affected by the Grenfell Tower fire have joined forces to help provide financial support.

The British Red Cross, K&C Foundation and the London Community Foundation have come together to make money available immediately to those affected.

Funds will be distributed through the London Emergencies Trust, a charity set up following the Westminster Bridge attack this year to support the victims of emergencies.

Every family who lost someone in the Grenfell fire is to receive £20,000. Those seriously injured will receive £10,000 and there will be a further £10,000 fresh start grant to every family who has been made homeless.

The funds are available and as soon as details of the victims are received from the authorities they will be released.

People who are eligible to receive these payments should call the Red Cross helpline on 0800 458 9472.

The funds will help to meet the immediate need. More charitable funds will be distributed over the coming weeks and months.

What about people without housing?

Housing is a priority. The newly-established Grenfell Fire Response Team is working with affected households to establish what their housing needs are.

While we have not been involved in accommodating individual residents, we understand that local emergency hotel accommodation has been offered to everyone who is known to the authorities. This includes people from Grenfell Tower, Grenfell Walk and the wider affected area.

Work is now taking place to assess the housing needs of all Grenfell Tower and Grenfell Walk families to identify longer-term accommodation in the Royal Borough of Kensington and Chelsea and neighbouring boroughs. So far 101 assessments have been completed.

Any families or individuals, who have been affected and have not yet come forward, are being urged to do so. They should come to the Grenfell Community Assistance Centre to receive help and advice or call the Red Cross helpline on 0800 4589472.

What is the Red Cross doing to help?

The British Red Cross is helping to coordinate the response and provide assistance.

Red Cross volunteers have been helping people since the early hours of Wednesday 14 June, and have been on-site 24 hours a day.

To date, a team of 176 Red Cross volunteers have been involved in the response to the Grenfell Tower fire.

Since Sunday, the Red Cross has been supporting at the Grenfell Community Assistance Centre, located at the Westway Sports Centre, and will be part of the teams allocated to every household affected.

Red Cross volunteers have been going out into the community to find people who need help. Volunteers will also be at airports to meet grieving relatives as they arrive.

How you can help

This blog was updated on 23 June 2017