In this day and age you can stay connected to your nearest and dearest with the touch of button. You can Skype your cousin in Canada and WhatsApp a picture of Meera the cat to your sister. You can even share your holiday snaps with friends on Instagram.
But only if you know how.
Tom and Jean Fussell did not. The couple from Radstock, both in their eighties, felt cut off from their loved ones dotted across the globe.
They had bought a tablet in the hope they could stay in touch. But they hadn’t learnt how to use it.
“It’s all new to us. We were brought up in a different era,” Jean said.
“When we went to school we had chalk and slate and a pen you had to dip in ink.”
But with a little help from a British Red Cross volunteer, that was about to change.