FESS unit responds to a house fire in Surrey (Dow, Carla – BRCS)

Whatever the time of day or night, the British Red Cross fire and emergency support service (FESS) is ready to help people in crisis across the UK. FESS teams are called out to emergencies such as floods and house fires to provide practical and emotional support to the people involved.

Here are some  examples of real time updates to recent FESS call-outs:

Our volunteers are also trained to give people emotional support, and help with securing temporary accommodation and sorting out insurance details, which can make a huge difference at such a distressing time.

Some even go above and beyond to send updates on Twitter (when they have a spare minute):

FESS vehicles are specially equipped so that volunteers can provide the victims of emergencies with immediate safe shelter, food, clothing and shower facilities.

To find out more about our FESS service head over to our website, and learn about FESS volunteering.