Last week, a man suddenly collapsed on a crowded Tube train, landing hard on the floor. Of the 60 or so people present, only one person moved – a young woman, who took one quick look then nipped off to the other end of the carriage.
The [edited] video makes for pretty uncomfortable viewing. Some passengers pretend they haven’t noticed the prone figure on the floor beside them, while others just stare at him. The idea that someone in need of help could be so completely alone in the middle of a crowd is genuinely upsetting.
According to The Daily Telegraph, the man was unconscious for a full five minutes before the train pulled into the next station. At that point, every passenger simply got off the train, many actually stepping over him to continue with their journey.
A further ten minutes passed – and scores more people walked past or briefly stopped to have a look – before some kind souls arrived and actually helped the stricken passenger. Up to that point, literally no-one had lifted a hand to offer him assistance. So why not?
Bystander effect
What’s going on here is the bystander effect, a well-documented phenomenon which states that, the more people there are at an incident, the less likely anyone is to help. Basically, everyone starts to think someone else will step in and so nobody actually does.
(Incidentally, I witnessed this kind of behaviour first-hand last year when I reached out to catch a woman who’d fainted on a really packed tube train. As she passed out, those passengers closest to her moved out the way to give her a good, clear run at the floor.)
‘Significant risk’
Luckily, the man seems to have been alright in this instance, but it’s helpful to look at the possible first aid implications of such a scenario. If he had suffered a cardiac arrest (Ie. he’d been unconscious and not breathing on the train floor), things would have been over for him pretty quickly without outside help. As people sat by, he would most likely have died before the train even reached the station.
It turns out this casualty was actually unconscious and breathing – which is much better – but he was still at significant risk, simply because of the position he was lying in. You see, when someone is unconscious and lying on their back, their tongue can easily fall back and block the airway. The result: they quietly die in a matter of minutes without any real outside signs of a struggle.
It’s a stupid, unnecessary way to die, and the way to prevent it is simple – just roll the person on their side into the recovery position and their airway will automatically be cleared.
Needless fears
So again: why did no-one help? Part of the reason people are reluctant to step forward is due to a misconception that first aid is overly complicated. Many are scared of ‘getting it wrong’, or even of being sued (though no-one has ever been successfully sued in this country because they tried to help someone).
These are needless fears and, besides, much of the time even the smallest interventions can make a big difference.
It pays to learn life-saving skills – not least because, statistically, you’re most likely to end up treating your loved ones. Our Everyday First Aid course can, in just two hours, give beginners a thorough introduction to all the key stuff. You can even learn from the comfort of your own digital device by using our online resource.
News stories about members of the public ignoring stricken casualties seem to have become depressingly familiar of late. Perhaps if more people knew first aid, that poor man would have been less likely to be left on the train like an outsized piece of litter.

I know why! In the minds of the bystanders the man was dirty, smelly and ‘obviously drunk’ Even drunken people can be helped if only by checking the breathing and rolling them into the recovery position. Would the same thing have happened if it was a pretty young lady? I doubt it. What I can’t understand is in the few incidents I have been involved in (after 35 years as a first aider) there has always been another trained first aider on hand, what is happening to the training in London? (I assume that was where the incident took place) David.
Thankfully, there was someone on hand to film the whole thing and maintain a dispasionate view on things, without getting involved, so we can see what happened. Presumably, had the man not have been ok, this would have been filmed for us all to see and learn from as well…. (I’m being ironic).
Surely, some critiscism needs to be leveled at the iphone wielding cameraperson who has posted this?!
Hey Phil, according to the article in the Telegraph (http://bit.ly/Wm0dsI) the person filming was physically unable to help.
I hope if they were physically unable to help, they have at least call 999 or similar
I see there was a member of staff standing at the door with a radio in his left hand. I always thought the tube staff had at least a basic knowledge of first aid. It is very sad to think that this could happen to anybody and people would simply walk bye.
It was expected that very first time; passengers could give him a helping hands, it’s not clear if anyone of them made a phone call for emergency service or not ect., as a human everybody has a responsibility, but it is not clear to me why they ignored this person, was they confused by the situation?, we should not forget that humanity is first and above all.
Thanks for bringing this to our attention Mark. I run Everyday First Aid courses in East Sussex and have had some fascinating debates with participants about ‘Why People Do Not Get Involved’ and the theory behind the ‘bystander effect’ …I’m going to try and upload this from Youtube to use in our Everyday sessions.
Matthew Moors
Community Resilience Manager
East Sussex
I have watched this from start to finish and my gut reaction as a member of The British Red Cross is I would not have left this man on his own.
I would have been with him in seconds and started giving him the First Aid he needed there and then, not waiting for the train to get in to a station.
The out come of that would have been quite different .
As to what the public did. (sit there and wait for him to die ! Thank god he recovered)
DOING SOMETHING IS BETTER, THEN NOT DOING ANYTHING !
“REFUSING TO IGNORE PEOPLE IN CRISIS” ( British Red Cross)
i could not watch that i would go and help and would anybody film that and not help. they could call for help at lease. he could die
The sad matter of fact about this case is purely based on appearance. Simpley the way the man was dressed probibly stopped alot of people from coming forward, out of fear. Sadly we are conditioned to avoid people who appear drunk or homeless as if they have brought this on themselves and therefore don’t deserve help, this is simply not the case. If he had been dressed in a suit or it was a smartly dressed young woman I’m sure someone would have rushed to their aid a lot sooner. Something our society needs to think about.