This page is aimed at people directly affected by the Grenfell Tower fire.
It is for residents, friends, family and neighbours. It will be updated with the latest official information about how to get help.
Assistance Centre
People affected by the fire can go to the Assistance Centre, located at The Curve, No 10 Bard Road, Nottingdale, West London, W10 6TP.
The centre is open 10am to 8pm.
There are a range of services available, including:
- Housing support
- Emergency funds
- Health and social care services
- Food
What if I can’t get to the centre?
If you have an outstanding need or concern related to the Grenfell Tower fire, please contact the Care for Grenfell team on 020 7745 6414 Monday to Friday, 9am to 5pm. Alternatively email careforgrenfell@rbkc.gov.uk.
What money is available?
Government support
The Government has announced that every household destroyed by the fire will receive a guaranteed £5,500 initial emergency payment from the £5 million discretionary fund.
This consists of a £500 cash payment and £5,000 delivered through the Department for Work and Pensions (DWP) into bank accounts, or similar, in a single payment. People affected should talk to their key worker or contact the Care for Grenfell team on 020 7745 6414 Monday to Friday, 9am to 5pm.
Other funding
The Red Cross launched the London Fire Relief Fund to help people in need after the fire at Grenfell Tower. The London Emergencies Trust (LET) will dispense the funds raised.
The fund has raised £6.9 million so far. Of this £5.6 million has been transferred to the LET which is making the grants to the most seriously affected people now.
Every family who lost someone in the Grenfell fire is to receive £90,000. Those who were hospitalised for more than seven days will receive £30,000 and those who were in hospital for more than six hours will receive £3,500. There will be a further £15,000 fresh start grant to every family who has been made homeless.
People who are eligible to receive these payments should talk to their key worker.
The LET is co-ordinating and distributing all of the funds raised by the Red Cross and other major Grenfell Tower appeals.
What about people without housing?
While the Red Cross has not been involved in accommodating individual residents, we understand that local emergency hotel accommodation has been offered to everyone who is known to the authorities. This includes people from Grenfell Tower, Grenfell Walk and the wider affected area.
Work is now taking place to assess the housing needs of all Grenfell Tower and Grenfell Walk families to identify longer-term accommodation in the Royal Borough of Kensington and Chelsea and neighbouring boroughs.
Any families or individuals, who have been affected and have not yet come forward, are being urged to do so. They should come to The Curve to receive help and advice or contact the Care for Grenfell team on 020 7745 6414 Monday to Friday, 9am to 5pm. Alternatively email careforgrenfell@rbkc.gov.uk.
What has the Red Cross been doing to help?
Our emergency response volunteers have been providing practical and emotional support since the early hours of Wednesday 14 June after the fire broke out.
They were at the Grenfell Community Assistance Centre, providing practical and emotional support. Red Cross volunteers have also been at a number of ‘Safe Spaces’, working with other community volunteers to help people who may be concerned about attending official support services. Some of our volunteers are supporting bereaved families.
Since the outbreak of the fire, we have deployed over 1,000 volunteers, who have supported over 1,700 people – this includes support through our support line, at the community assistance centre, at Safe Spaces and through outreach work.
We also launched ‘Shop for Grenfell‘ to help turn excess donated clothes into cash for people affected by the fire. Every penny raised is going to victims of the fire via our London Fire Relief Fund.
How you can help
- Find out how you can help people affected by the Grenfell Tower fire.
- Please donate to the London Fire Relief Fund to support people affected by the fire.
- The Grenfell Assistance Centre has now moved to: The Curve, No 10 Bard Road, Nottingdale, West London, W10 6TP. People can access services and support provided by the response team from 10am to 8pm.
This blog was updated on 14 July, 11 August and 15 September 2017, and 18 January 2018.
Jun 19, 2017 @ 09:00:02
Really useful up to date I information. I have wanted to donate but wanted to donate to an organisation that is directly helping the victims. I heard your boss on radio 4 this morning so I have made a donation. The work you did is so vital. Thank you
Jun 19, 2017 @ 13:53:51
Hi Patricia,
Thanks so much for your comment and kind donation. We’re really pleased you tuned in.
Kind regards,
Laura
Jun 20, 2017 @ 15:26:44
I appreciate your work and understand the chaos if a large scale incident.
What happens to folk who don’t have a record of bank accounts? Are preloaded debit cards an option?
In this day and age a pack containing a smartphone and charger would empower victims, enabling them to re-establish contact with loved ones and serve as a direct means of contact to disaster response teams.
It would allow them to read this blogg:)
Such smartphones can be purchased in bulk at under £100 per unit and could be preloaded with apps.
Jun 22, 2017 @ 12:00:13
Hi Mike,
Thanks for your comment.
As of midday on Tuesday, £333,680 had been distributed to affected families. This is made up of a £500 cash payment and £5,000 delivered through the DWP into bank accounts, or similar, in a single payment. As DWP are handling the payments, I’ll try to find out a response to your query about people without bank accounts.
You make an interesting point about the smartphones. We’re always looking to innovate, so I’ll pass your suggestion on to our digital team.
Cheers,
Sam
Jun 28, 2017 @ 17:31:34
Hi im wondering if i am eligible for any financial help as i have been effected by the grenfell fire i live 100 yards from the tower
I have been placed into a hotel in Waterloo until 7th july and im finding it very hard to manage on just my benefits as your not allowed to bring food or drink in to the hotel also travelling to and from the hotel in petrol is costing me a fortune i have a son 18 who has cerebral palsy and a daughter 17 who attends 6th form in wood lane so i have to come back into the area everyday
Any adbice will be appreciated
Kind regards corinna stevens
Jun 29, 2017 @ 15:33:16
Hi Corinna,
Please contact the Red Cross helpline on 0800 4589472 to discuss your situation. The helpline is available 24/7 for anyone who has been affected by the Grenfell Tower fire and is in need of support. It is free from landlines and mobiles.
Hope that helps.
Sam