British Red Cross volunteer John Cooper tonight features in the second part of BBC Panorama’s Crisis in Care programme.
Here, John explains how and why he supports people to live independently at home after a hospital stay.
I wouldn’t describe myself as particularly remarkable and, before volunteering for the British Red Cross, I had very little experience of working with vulnerable or older people.
I am a retired engineer and project manager who decided to volunteer because I have always been an active person.
I’m nearly 70 myself now and, though I am retired, it’s always been part of my nature to be doing something so I’ve been a volunteer for the last four years.
I’ve learned a lot in that time but it is certainly a challenge because, when people come out of hospital after an illness or injury, they can sometimes be starting from the beginning.